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The secure information was required when signing up for a subscription. When you contacted customer service, did you have the same experience?
We didn’t bombard the representative with questions; we asked if e Harmony required the user to initially provide secure information prior to signing up for a subscription.
He explained the initial questionnaire only required minimal information.
We sent an email asking if a credit card is required for service. Contacting e Harmony was not a difficult as several online forums suggest.
We called and within less than a minute, we were speaking with a customer service representative.
When there is a problem or a concern, customers should contact the customer service department immediately.